Refund policy

Return & Refund Policy

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return:

• Item must be unused and in original condition
• Must be in original packaging
• Proof of purchase is required

Non-returnable items:

• Used or damaged products (not due to our error)

Refunds:

Once we receive and inspect your return, we will notify you.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or incorrect items:

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we will resolve it immediately.

To start a return:

Email us at: thermamat.support@gmail.com